Privacy Policy
Last Updated: 27/02/2025
Hotshot Towing & Transport is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or services.
1. Information We Collect
We may collect the following information when you use our services:
- Personal Information: Name, phone number, email address, and billing details.
- Vehicle Information: Make, model, registration number, and condition.
- Service Details: Pickup and drop-off locations, service history, and special requests.
- Payment Information: Credit/debit card details (processed securely via third-party payment providers).
- Website Usage Data: IP address, browser type, and pages visited (collected through cookies and analytics tools).
2. How We Use Your Information
We collect personal information to:
- Provide towing, transport, and roadside assistance services.
- Process payments and issue invoices.
- Communicate with you regarding bookings, service updates, and inquiries.
- Improve our services and website experience.
- Comply with legal and regulatory requirements.
3. Data Protection & Security
We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no data transmission over the internet is 100% secure, so we cannot guarantee absolute security.
4. Sharing Your Information
We do not sell or rent your personal information. However, we may share your data with:
- Service Providers: Third-party payment processors or towing partners when necessary to fulfill your request.
- Legal Authorities: If required by law or to protect our rights, property, or safety.
5. Cookies & Tracking Technologies
Our website may use cookies and analytics tools to enhance user experience. Cookies help us understand how visitors use our site and improve our services. You can disable cookies in your browser settings, but this may affect website functionality.
6. Your Rights & Choices
You have the right to:
- Access, update, or delete your personal information.
- Opt out of marketing communications at any time.
- Request details on how your data is being used.
To make a request, contact us using the details below.
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices, so we encourage you to review their policies before sharing any information.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
9. Contact Us
For any questions or privacy-related concerns, please contact us at: